Refund & Returns policy

Effective Date: August 23, 2024

Thank you for shopping at Eyesafespectacles.com. We value your satisfaction and are committed to ensuring a smooth and fair process for returns and refunds. Please read the following policy carefully to understand how to initiate a return, the conditions that apply, and the timeframes involved.

1. Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.
  • To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse a return if the item is not returned in its original condition.
  • Items that are damaged or missing parts for reasons not due to our error are not eligible for a return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to Noybirs2003@gmail.com with your order number, reason for return, and any relevant photos if the item is defective or damaged.
  2. Wait for Approval: We will respond within 2-3 business days with instructions on how to proceed with the return, including the return shipping address.
  3. Ship the Item: After receiving return approval, send the product to the provided address. Please ensure the item is securely packaged to prevent damage during shipping.

3. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
  • Other Reasons: For returns due to other reasons (e.g., change of mind), you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

4. Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at Noybirs2003@gmail.com with the details.

6. Non-Returnable Items

Certain products are exempt from being returned. These include:

  • Gift cards
  • Downloadable software products
  • Perishable goods

7. Contact Information

For any questions about our returns and refunds policy, please contact our customer support team at:

We are here to help and will do our best to resolve any issues promptly and fairly.

Need help?

Contact us at Noybirs2003@gmail.com for questions related to refunds and returns.